Rev. Bob Mann has spent time in a lot of hospitals.
Serving as a pastor for many years and being part of a large Monroe County, W.Va., family, he has visited scores of bedsides in many health care facilities and watched how providers and nurses interact with patients. Recently, however, he was admitted as a patient himself and observed firsthand the importance patient-centered care.
“Good skills matter, of course,” he said. “But the most important thing a hospital can offer is bedside manner. Nurses become family, especially when a patient has no family with them.”