What To Expect at Your Next Visit

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By News Team on May 22, 2020

As hospitals get back to providing a full range of preventive and non-emergency care, patients across the country are understandably concerned about their safety when they call to schedule appointments.

The same is true of Carilion Clinic patients.

The medical care you expect and deserve has not changed, but some of our procedures have. Whether you're coming in for a checkup, a specialist appointment or a hospital visit, your safety and well-being are our top priority. Throughout our facilities, you'll find these safety measures and more:

  • We will provide adequate space between patients in common areas and limit elevator occupancy in accordance with social distancing rules.
  • We clean and disinfect surfaces such as door handles, elevator buttons, tables and chairs frequently throughout the day.
  • Your care team will wear masks and other personal protective equipment as needed.
  • In facilities with multiple practices, we’ve coordinated and staggered patient appointment times, when possible, to limit wait times and interaction with others in common areas. 

Find out more at CarilionClinic.org/coronavirus.

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What To Expect at Your Office Visit 

Scheduling your appointment:

  1. Call your provider’s office to request an appointment. 
  2. Discuss any symptoms such as fever, cough, unexplained joint or muscle pain or any contact you’ve had with a person who has or is suspected of having COVID-19.
  3. Complete your registration by phone or through MyChart

Checking in:

  1. Bring a face covering to your visit or we can provide a mask, if needed. 
  2. Visit CarilionClinic.org/coronavirus for current visitor guidelines.
  3. Arrive. Remain in your vehicle and call the number for your practice to let us know you’re there. 
  4. A staff member will meet you to check your temperature and discuss any recent symptoms.

While you are here:

  1. At most sites, you will bypass our waiting area. If a short wait is necessary, let us know if you prefer to wait in the privacy of your vehicle.
  2. You’ll be placed in an exam room. Your provider will meet with you and answer your questions.
  3. You can choose to receive your after-visit summary in person or by mail or through MyChart

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What To Expect at Your Specialist Visit

Scheduling your visit: 

  1. Call your provider’s office to request an appointment. 
  2. Discuss any symptoms such as fever, cough, unexplained joint or muscle pain or any contact you’ve had with a person who has or is suspected of having COVID-19.
  3. Complete your registration by phone or through MyChart

Checking in:

  1. Bring a face covering to your visit or we can provide a mask, if needed. 
  2. Visit CarilionClinic.org/coronavirus for current visitor guidelines.
  3. A staff member will meet you at our lobby screening area to check your temperature and discuss any recent symptoms. Once screening is complete, proceed to your appointment. 

During your visit:

  1. Check in at the front desk. Once ready, you’ll be brought to an exam room. Your provider will meet with you and answer your questions. 
  2. You can choose to receive your after-visit summary in person or by mail or through MyChart
  3. We’ll contact you to schedule any necessary follow-up visits, including video visits. 

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What To Expect at Your Hospital Visit 

Scheduling:

  1. We will call to confirm your scheduled visit and walk you through several screening and registration questions. 
  2. We will ask about any recent travel, whether you are experiencing symptoms such as fever, cough, unexplained joint or muscle pain, and find out if you have been in contact with a person who has or is suspected of having COVID-19. 
  3. Complete your registration by phone or through MyChart
  4. Surgery and invasive procedure patients will be tested for COVID-19 approximately 72 hours before scheduled procedures. 
  5. Self-isolate 48-hours before and after the test until your scheduled procedure. 

While you're here:

  1. A member of your care team will take your temperature, screen you for COVID-19 symptoms and give you a face mask if you do not have one. 
  2. Visit CarilionClinic.org/coronavirus for current visitor guidelines.
  3. You can choose to receive your after-visit summary in person or by mail or through MyChart

Thank you for being part of helping us keep our patients and employees safe. We look forward to serving your health care needs in this new and evolving way.

Carilion Clinic message saying wash your hands and stay home when you are sick

Visit CarilionClinic.org/coronavirus for up-to-date information about our response to COVID-19. Call our Community Hotline for general questions about symptoms, resources, guidelines and more,

COVID-19 Community Hotline
1-866-604-2873

Monday - Friday, 8 a.m - 5 p.m.

Do not call the Community Hotline to make appointments, or to request testing or test results. For information about COVID-19 and your personal health, talk with your primary care provider